And since Verio is unable to service their customers… (just like AT&T)

Hello Eric M. Stone,
I apologize for any inconvenience you are having with the issue you reported.
I apologize, we cannot move customers. Are you having trouble connecting to a perticular service or are you just reporting packet loss when connecting from your IP?
Please let me know if there is anything else I can do for you.
Thank you,
Ricky G.
NTT/Verio
Technical Support II
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